We have flexible pricing using different service levels determined by your forcasted volume. You may request to change service levels as needed. A discount is given to wholesale/private label clients with the use of InventoryLab in addition to Seller Central. InventoryLab is required for our O.A. (online arbitrage) services for efficiency and accuracy.

Details of our Online Arbitrage Prep service levels and pricing for each one are found here.

InventoryLab is required for our online arbitrage (O.A.) services. We tried to use only Seller Central and have tried Supply Chain Connect. Our experience is that InventoryLab is so much easier, faster, and more accurate than spreadsheets or webforms. The bonus for you is it has inventory management and their Scoutify product sourcing program at no additional charge! They are our standard until a comparable or better solution is available.

When you purchase online and ship to our center in Oregon, you don’t have to pay sales tax like you would in most other states. The money you save on sales tax helps to offset the cost of outsourcing your inventory prep. That means you can grow your business even faster. For example, if you sales tax rate is 8%, you’d be paying $1.60 in tax for a $20 item. Some of our plans could cost less to process an item than the sales tax would have been!

We focus on new merchandise and recommend using a prep center that specializes in used books. However we can work with a small number of used books in conjunction with your new merchandise as well. Additional fees and/or delays may be incurred depending on volume and resources required to prep the used books since they require far more time to process.

To maximize our efficiency, we process our clients’ products on a rotation. We try to process products for each client once every 3 days, but it could be longer depending on several factors. In order to minimize your shipping costs, we recommend having at least 30-50 units per shipment, depending on the sizes of the products. Processing can take much longer during May through July (because of Prime Day) and September through December (for Q4).

Yes. We work with new sellers, but you must have a good understanding of Amazon’s processes and requirements. There is a lot to learn before selling on Amazon. We highly recommend at least going through Amazon’s free Seller University training available at sellercentral.amazon.com/learn before getting started. It’s rewarding when done right so don’t give up!

Yes, especially if you are purchasing goods in the US and shipping them to our center. We accept international shipments sent to us. We do not broker or process the paperwork involved for importing/exporting goods at this time. We only accept payment in US Dollars.

Currently, no, though it is possible we may be able to make an exception in specific cases. A liftgate on the truck is required for any pallet shipment – please reach out to us for more information if this is a need of yours.

No! Our pricing options are based on your monthly volume. You choose the level from 0-99 to 1,000+ that best fits your volume so you can lock into the rate at the time you sign up. If you’d like to change your pricing option, you must re-enroll in the service plan and sign a new agreement. You can cancel or change plans at any time. If you prepay monthly then all our costs will be deducted from your prepayment until exhausted. You will then receive invoices for additional shipments until the next month if applicable. 

Products that are or contain batteries such as toys or power tools are accepted, though we do not accept products with lithium-ion batteries for long term storage. Cosmetics that are classified as hazmat are accepted as well. Products that require specialized storage and equipment such as fuels, solvents or corrosives are NOT accepted at this time. Products need to follow Amazon’s temperature sensitive requirements here as well.

The shipping labels and charges for your Amazon bound shipments will go through your Seller Central account. We recommend using Amazon’s Partnered Carriers to save on shipping costs. You pay those shipping costs through your Amazon account. For hazmat shipments, or any other shipments that go outside of the partnered carrier, we will invoice you for the incurred shipping costs or deduct them from your monthly prepayment.

No. We have a strict confidentiality policy and will not disclose information about you or your buys. We are not Amazon sellers, so you will never have to worry about us trying to compete with you either.

At the beginning of each month, we’ll send you an invoice for your monthly down payment, if your plan requires one. The down payment locks in your rate for prep fees. That payment will be applied to your prep fees for the month. Once the cost for your prep fees exceeds the pre-paid amount, we’ll send you an email invoice as soon as your order has shipped to Amazon. You’ll be able to pay by credit card or ACH. The payment is due at the time you receive the invoice.

If your plan does not have a monthly minimum, we will send you an invoice for each shipment via email.

For our premium prep service, we require at least “employee” level permission on your InventoryLab and Seller Central accounts. InventoryLab is required for Premium accounts and we do not list products through Seller Central due to it’s inefficiency. Different services such as AccellerList may be accepted. There would be a learning period as were are only familiar with InventoryLab. 

For InventoryLab, you can share “listing access” in InventoryLab by simply adding a sub-account with list-only privileges. This allows us to create new shipment batches, label items quickly, and upload shipments and box content information to Seller Central.

For Seller Central, you’ll need to give us access to shipping plans by granting us Seller Central sub-account access by setting “View & Edit” privileges for “Manage FBA Inventory/Shipments” and “Manage Inventory/Add a Product” after sending an invitation within Seller Central.

Yes, for an additional fee.

Yes. Our warehouse is a secure facility and your items are stored with care. We are insured, and as it happens, one of our founders lives within short walking distance of the storage facility –  we’ll treat your products as though they’re our own!

We have alarms, extinguishers, and insurance. We do not store combustible fuels, solvents, or lithium-ion batteries.